Privacy Policy

Last Updated: June 19, 2026

This Privacy Policy explains how SAMZ HUB LLC (“SamzHub”, “we”, “us”, “our”) collects, uses, protects, and shares your personal information when you use the website www.samzhub.com (“the website”) and our services. This policy applies to all users worldwide and addresses requirements under multiple international data protection regulations including GDPR (EU), CCPA (California), LGPD (Brazil), PECR (UK), PIPEDA (Canada), and Australia’s Privacy Principles.

By using our website and services, you consent to the collection and use of information as described in this Privacy Policy. Capitalized terms not defined here have the meaning given in our Terms of Service.

1. Information We Collect

1.1 Personal Information

When you create an account, make a purchase, or contact us, you may provide the following personal information:

Full name
Email address
Country of residence
Billing address
School name (for Custom IA Plan orders)
Course level (AA SL or AA HL or AI SL or AI HL)

For our Expert Services (Custom IA Plan, IA Feedback, IA Boost), you may also provide:

Your Internal Assessment draft or topic details
Mathematical concepts and investigation questions
Teacher feedback or recommendations
IA submission due dates

1.2 Payment Information

We use third-party payment processors to handle all payment transactions securely:

Stripe: Processes credit and debit card payments for service purchases made directly on samzhub.com
PayPal: Available as an alternative payment method
Payhip: Processes digital product purchases for customers in the European Union and United Kingdom

We do not store your full credit card information on our servers. Payment data is handled entirely by these third-party processors in accordance with their own privacy policies and PCI DSS compliance standards.

1.3 Automatically Collected Information

When you visit our website, our servers automatically collect certain technical information including:

IP address and approximate geographic location
Browser type and version
Operating system
Referring and exit page URLs
Pages viewed and time spent on each page
Date and time of visits
Device type (desktop, tablet, mobile)

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about the cookies we use, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

To process and fulfill your digital product purchases
To create and deliver Custom IA Plans based on your submitted topic details
To review and provide feedback on your IA drafts (IA Feedback and IA Boost services)
To manage your account and provide customer support
To send order confirmations, download links, and service delivery notifications

2.2 To Improve Our Website

To analyze website usage patterns and improve user experience
To monitor and prevent technical issues
To develop new products and features based on user behavior

2.3 To Communicate With You

To send service-related notices and transaction receipts (required communications)
To send product updates, newsletters, and promotional offers (optional — you may opt out at any time)
To respond to your inquiries and support requests

2.4 To Ensure Security and Compliance

To detect and prevent fraud and unauthorized access
To comply with legal obligations and enforce our Terms of Service
To protect the rights, property, and safety of SamzHub and our users

We will never sell your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

For users in the European Economic Area (EEA) and United Kingdom, we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

Contract Performance: Processing necessary to fulfill our contractual obligations to you, including delivering purchased products and services.
Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our website, preventing fraud, and ensuring security, where these interests do not override your fundamental rights.
Consent: Processing based on your explicit consent, such as sending marketing communications or placing non-essential cookies. You may withdraw your consent at any time.
Legal Obligation: Processing necessary to comply with applicable laws and regulations.

4. Payment Processing Partners

Your payment and financial information is processed by our authorized payment partners:

Stripe (stripe.com)
Processes service purchases (Custom IA Plan, IA Feedback, IA Boost) made directly on samzhub.com. Stripe’s handling of your payment data is governed by their Privacy Policy.

Payhip (payhip.com)
Processes digital product purchases (Mock Exams, Workbooks, IA Plans) for customers in the European Union and United Kingdom. Payhip acts as the merchant of record for these transactions and handles all applicable VAT. Payhip’s handling of your data is governed by their Privacy Policy.

PayPal (paypal.com)
Available as an alternative payment method. PayPal’s handling of your data is governed by their Privacy Policy.

We do not receive or store your full credit card details from any of these payment processors.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personally identifiable information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our website and delivering our services:

Payment processors (Stripe, Payhip, PayPal) for transaction processing
Web hosting providers for website infrastructure
Email service providers for transactional and marketing communications
Analytics providers (Google Analytics) for website usage analysis

All service providers are bound by contractual obligations to protect your data and may only use it for the purposes specified by SamzHub.

5.2 Expert Educators

For our Expert Services (Custom IA Plan, IA Feedback, IA Boost), your submitted materials (topic details, IA drafts, investigation questions) are shared with our qualified IB educators who create your custom plan or provide feedback. These educators are bound by confidentiality agreements.

5.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

If SamzHub is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy:

Account information: Retained while your account is active and for 3 years after account closure for legal and business record-keeping purposes.
Order and transaction records: Retained for 7 years as required by tax and accounting regulations.
Custom IA Plan submissions: Retained for 2 years after delivery to handle potential support requests and quality assurance.
IA Feedback and IA Boost submissions: Retained for 1 year after the final delivery or service completion.
Website analytics data: Retained for 26 months (Google Analytics default retention period).
Marketing communication preferences: Retained until you opt out or request deletion.

You may request early deletion of your data at any time by contacting us via our Contact page. Certain data may be retained longer if required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 Rights for All Users

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may update or correct inaccurate personal data through your account settings or by contacting us.
Right to Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
Right to Opt Out: You may opt out of marketing communications at any time by clicking “unsubscribe” in any email or by contacting us.

7.2 Additional Rights for EU/EEA and UK Residents (GDPR/PECR)

Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format.
Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
Right to Object: You may object to our processing of your data based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority.

7.3 Additional Rights for California Residents (CCPA)

Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request deletion of your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
We do not sell personal information as defined by the CCPA.

7.4 Additional Rights for Brazilian Residents (LGPD)

You have the right to confirmation of the existence of processing, access to data, correction, anonymization, blocking, deletion, data portability, and information about sharing.

7.5 Additional Rights for Canadian Residents (PIPEDA)

You have the right to access your personal information held by SamzHub and to challenge its accuracy.

7.6 Additional Rights for Australian Residents (AAP)

Under Australian Privacy Principles, you have the right to access and correct your personal information.

To exercise any of these rights, please contact us via our Contact page. We will respond to all requests within 30 days.

8. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

SSL/TLS encryption for all data transmitted between your browser and our servers
Secure password hashing and storage
Regular security audits and updates
Access controls limiting employee access to personal data on a need-to-know basis
Firewalls and intrusion detection systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we are committed to taking all commercially reasonable steps to protect your data.

In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities as required by applicable law.

9. International Data Transfers

SamzHub is operated by SAMZ HUB LLC, a company registered in Wyoming, USA. Your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, please be aware that US data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to the United States.

Where required, we use appropriate safeguards for international data transfers, including standard contractual clauses approved by the European Commission.

10. Children’s Privacy

SamzHub is designed for IB students who are typically between 16 and 19 years of age. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

For users between 13 and 16 years of age in the EU/EEA (or the applicable age in your jurisdiction), parental or guardian consent may be required for certain data processing activities. If you are a parent or guardian and believe your child has provided personal information to SamzHub without your consent, please contact us via our Contact page.

11. Third-Party Links

Our website may contain links to third-party websites and services, including but not limited to:

myibstudyguide.com (our sister educational blog)
Payhip (digital product checkout for EU/UK customers)
Stripe and PayPal (payment processing)
Social media platforms

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and special offers. You have the right to opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting us via our Contact page
Updating your communication preferences in your account settings

Opting out of marketing communications will not affect transactional communications related to your purchases and account activity (such as order confirmations, download links, and service delivery notifications).

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. We use the WPConsent plugin to manage your cookie preferences and ensure compliance with applicable regulations.

For complete details about the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

You can manage your cookie preferences at any time by clicking the cookie settings link in the footer of our website or by adjusting your browser settings.

14. Changes to This Privacy Policy

SamzHub may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on this page with a revised “Last Updated” date
Sending an email notification to registered users for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is being handled, please contact us via our Contact page.

We aim to respond to all privacy-related inquiries within 30 days.

Data Controller:
SAMZ HUB LLC
Wyoming, USA